Claim Customer stated NO Food Item Exclusion

I suffer from IBS, so there a certain foods which i cannot eat as they can cause quite some stomach pain. So i therefore ensure when ordering items containing cabbage, dairy etc., that these items are excluded. I have ensured to do so especially with Kauai. However my last two Kauai Mr Delivery orders made, both meals ordered contained items which i know i stated and saved via app to be excluded. Yet upon complaints, with proof pics, i am being told via email that i made no exclusion. There is only two reasons for this: A) The app is not working correctly, even though it shows exclusion saved before proceeding with payment or B) Mr Delivery is deliberately denying correct exclusions were made in order to avoid any claim or refund I do not appreciate being made a **** of by a company with such declining customer service concern. Order *** 17/02/2021 DFD***/01/2021