Charged but no delivery

I found this service quite convenient to say the least and thats because they were always on time, got my orders right and contacted me to confirm my order. To my disappointment, I ordered one Sunday afternoon, was charged but the website redirected me back to my cart. I waited for the uusual email and confirmation call, none came through so logic tells me to call and find out what was happening. <br> <br> I was told that my order did not come through but what I did not understand was why my money was taken, Since payment happens after order goes through. After calling the branch and the national help line about 5 times that day and being given futile solutions that costed me more than the order itself, I waited on the promised escalation and feedback. <br> <br> monday I called again and after being taken from pillar to post regarding a refund I was promised a call back from the senior person and the accounts people, and to this day, 3 weeks and counting, I havent received any response. <br> <br> I want my money back, I dont care about the order. Your customer service sucks terribly I must say.