Cancelled Orders and Still awaiting refunds

Please Mr delivery understand that i do not want your voucher i want my money back. As this is the second time this week that this has occurred it happened on Tuesday and again today. Where money is deduced for an order that get cancelled. I still haven't received the money back from the refund supposedly done on Tuesday now again i must wait.

And secondly i wish to log a formal complaint against an employee by the name Sitembiso who i apparently the only manager at Mr delivery, as he would not put his direct manager or another manager on the line. He had the audacity to implie that i am ******** about how ecommerce businesses work. My understanding is not flawed you promised a service, i paid for the service and than after the fact it gets cancelled. The funds should not have been deducted if you have issues with the delivery. Now i must wait upto 5 days for my money back.

I use Mr delivery for all my food deliveries and if you look at the history it is almost daily going forward this will not be the case i will switch to uber eats as the level of service received today by Mr Delivery and especially Sitembiso is insulting and not acceptable. Please also kindly remind him that he is an employee that holds the brands image with his supposed position and he should not be the person people need to speak especially to resolve issues. We as the customers pay his salary .

I would like a formal response from Mr delivery as to when my two refunds will reflect in my account as this is unacceptable business practice. I am now left in a worse off financial position because of your company.