Blaming restaurant, taking no responsibility - 5 days for refund

<p>I placed an order with Simply Asia. 2 out of 5 items I ordered were out of stock and I received a cancellation notification within 10 mins of ordering. I then get a call from a guy that needs to go back to training to say "you have to place your order excluding those items" - No apology, giving me instructions. When I told him that he should be apologising, he said that it's the restaurant's responsibility to keep a proper stock of their items. I AM BUYING FROM MR DELIVERY, NOT FROM SIMPLY ASIA DIRECTLY AND I AM PAYING FOR A SERVICE FEE... AND TIPPING YOU DRIVER, so YOU should take responsibility for this and apologise. Your arrogance led me to end the call and place my order with Uber Eats. Then I get a notification that you process refunds within 5 WORKING DAYS - why do you keep punishing your customers with policies like this???? If you can't deliver what the customer bought: 1) you apologise, 2) you process the refund IMMEDIATELY. Learn from Uber Eats - they only charge you when the items leave the store to avoid this type of upsetting situations for customers. We won't use Mr Delivery again - not only are you more expensive than Uber Eats, but your service is rude and your policies work against customers.</p>