Billed for an order that did not go through and being refunded a herculean task!

<p>I've good and bad experiences from Mr D, like when I was told they can't deliver to me because quite frankly I'm too close to the restaurant of my choice and should collect it myself; this by far has been most frustrating! I reported numerous times via email and telephone that the money deducted had not been returned, I was informed by email and telephonically that it was returned. Eventually someone told me that the requisition to return my funds had not been made. Now they tell me ask your bank as the money has been returned. The cavalier manner in which this has been handled smacks of arrogance and sheer disrespect of customers. Customers have a choice and choosing a service provider must never be taken for granted. Today it's me, tomorrow someone else. Bottom line - pun intended- the cumulative effect of this attitude won't be pretty.</p>