Bill you for food you never received

The wrong address was selected in the app as the app was not closed after the last login, I placed the order and immediately spotted the address was incorrect. I immediately contacted mr d and spoke to an agent, the agent told me I could not change the address or collect the order from the restaurant, however she would make as note so the driver would call me when he/she collected the food. So I left the office to head home, the app gave me a notification that the driver had collected but no phone call, so I called in again and spoke to another agent who told me she can see the escalation but there is nothing she can do. I then got home and called in again as the aspp notified me that the driver was at the wrong address, so I called in again and spoke to another agent who told me if I dont receive the order soon I would be charged even though I did not receive my delivery. I then spoke to a supervisor who told me I will be charged even though I did not receive my order.

The agent who told me that the driver would call me is responsible for this, I could have gone to the restaurant and met the driver there and collected my order.

Word of advice, use Uber Eats, their system allows you to contact the driver so this situation of incompatant call center agents will never happen.

Never again will I use MR D!