Bad service, unreliable delivery!

First Complaint: I recently placed an order that included a footlong frankfurter, and I selected rolls as part of the order. However, when the order arrived, I received only the frankfurter without the expected roll. This was very disappointing, as I had anticipated receiving the complete item as described.

Second Complaint: This is the fourth order this week where the driver got lost, resulting in my food arriving cold. In today's instance, due to the ongoing power outage, I was unable to warm my food, which was the primary reason for ordering in the first place. Cold Russian and chips are far from enjoyable, and as a result, I was unable to eat the meal. While your chat service offered to refund the roll, I believe a full refund is warranted due to the unacceptable condition of the entire order. However, I find it too time-consuming and frustrating to use your chat service, which brings me to my next point.

Third Complaint: Your chat service is, frankly, very poor. I attempted to address these issues through your chat, sending three messages, but the chat was abruptly ended each time. When I finally managed to connect with an agent again, the chat was cut off while I was still typing. This lack of support has only added to my frustration.

Given these repeated issues, I kindly request a full refund for the most recent order. I also urge you to improve your delivery process to ensure food arrives promptly and hot, as well as to enhance the reliability and responsiveness of your customer service chat.