Bad service Mr Delivery Bloemfontein

Dear Sir/Madam, I am writing to formally lodge a complaint regarding extremely poor service I received through Mr D Food for an order placed from Steers. I placed an order which was delivered incorrectly, containing tomato and lettuce. This is a serious concern, as I am allergic to both ingredients. I reported the issue immediately and provided photographic proof as requested. Following this, I placed another order, and once again received the incorrect items with tomato and lettuce included. I again submitted clear photographic evidence. However, I was told that the images were the same as before, which is incorrect. I then sent additional photos to clarify, after which I have received no further response. Despite multiple attempts to resolve this matter, I am now being denied a refund. This is highly unacceptable, especially considering the health risk involved and the repeated errors from your side. The lack of response, poor handling of the situation, and refusal to take responsibility reflect extremely unprofessional service. I expect this matter to be taken seriously and resolved promptly. I kindly request: A full refund for both incorrect orders A formal explanation for the lack of service and communication Assurance that such issues will be handled more professionally in the future Please treat this matter with urgency. I look forward to your prompt response. Kind regards, leande PotgieterDear Sir/Madam, I am writing to formally lodge a complaint regarding extremely poor service I received through Mr D Food for an order placed from Steers. I placed an order which was delivered incorrectly, containing tomato and lettuce. This is a serious concern, as I am allergic to both ingredients. I reported the issue immediately and provided photographic proof as requested. Following this, I placed another order, and once again received the incorrect items with tomato and lettuce included. I again submitted clear photographic evidence. However, I was told that the images were the same as before, which is incorrect. I then sent additional photos to clarify, after which I have received no further response. Despite multiple attempts to resolve this matter, I am now being denied a refund. This is highly unacceptable, especially considering the health risk involved and the repeated errors from your side. The lack of response, poor handling of the situation, and refusal to take responsibility reflect extremely unprofessional service. I expect this matter to be taken seriously and resolved promptly. I kindly request: A full refund for both incorrect orders A formal explanation for the lack of service and communication Assurance that such issues will be handled more professionally in the future Please treat this matter with urgency. I look forward to your prompt response. And it is not the first time

Kind regards Leande Potgieter