Bad Service indeed

I ordered food through your app, and when the driver arrived, I immediately rep**** to his message saying I’d be out shortly. I went outside within minutes, only to find that the driver had cancelled the order after I had been waiting for five minutes.

I’m extremely disappointed with this experience. I’ve been a loyal customer for a long time, but this time your service completely failed me. What made it worse was the response from your call centre — the agent was dismissive and unhelpful, simply saying that only 50% would be refunded. After trying multiple times to get proper assistance, the agent ended the call and forced the 50% refund on me without resolving the issue.

This is unacceptable service. What kind of customer care is this?

Still waiting for the 50% to be refunded on card!