Bad service - Driver, Mr D Customer Care and Burger King

I placed an order through the Mr D app on my phone for Burger King N1 City. When I received the order, I immediately told the driver the drink is not what I ordered, he heard me and then walked away as if it wasnt his problem. Then unpacking my order, my order was wrong and incomplete. I called in immediately and was told to email the details and pics which I did, I've sent follow up emails and calls and now almost 4 days later I'm still waiting. I paid for stuff I didnt ever receive it and they've banked my money already.

I use Uber Eats as well but have never experienced this with their service.

My kids were extremely disappointed as they were looking forward to a treat and still asking me when is there food coming. Really not happy as this isnt the first time that Burger King and Mr D together is getting my order wrong.

I just want my refund please.