Bad service all round!

Endless issues with this platform

My queries don't get responded to for days. I got the wrong resolve and noted it, sent pictures, Screenshots and still the ticket was just closed and I was asked to rate? This is not the first time you wait days for a response and then the ticket gets closed and you are asked to rate a non existent service.

The other evening I was on the phone with an agent about an order that was late. I asked her to cancel and she did, she called the restaurant, it was way after the latest estimated delivery time. I had to leave, I see the order is on its way to me 10 minutes after my call with Mr D. I message the driver not to go to my house as I have left. Next thing I get a notification to say that the food was delivered. What the hell? I spent so much time with an agent on the phone who assured me she would leave notes on my account, sort the issue out, have the funds credited. To this day my wallet is empty and it still shows that I received an order I did not get.

Another issue I received the wrong burger. I sent a picture of it. It is my usual order I order the same thing all the time. The response I got from the team was that after investigation it is the correct burger? After investigation by who?? Anyone with eyes could see that it is the wrong burger. Once again, I feel ******. The cost of food on your app is way too expensive for your agents to be acting so nonchalant about other people's money.

Besides waiting days for responses that should be done on the day, your email agents lack urgency. Badly.