Bad Service

Pathetic , pathetic pathetic... Order #DFD***, for Nandos Boskruin done before 7pm on 25/05/2022 with expected delivery at 19:48, my kids waited and waited till I got back from work after 8:30...

I had to drive to Nandos myself, can someone please explain this mishap and refund me the delivery fee and tip that I gave... Money went off my account with the order , delivery fee and Tip