Bad service

I am absolutely appalled at the service I experienced with Mr Delivery today. I am not someone to lay complaints, but this was really unacceptable.

I placed an order online for lunch time today as I am at work. I forgot to change my details from my home to my work address and immediately when I noticed I called the number on the App for "wrong address" and couldn't get through as the machine on the other side kept saying wrong number entered, but they only have options 1,2 and 3 and selected 1 even then it wouldn't work. Eventually after my third attempt it worked and I spoke to a lady there who explained that unfortunately the cannot edit an address etc. she then said to me the only is to cancel the order if the restaurant didn't start with the order yet and I then said ok it's fine go ahead and cancel if you can. She said she would call me back to let me know.

She then called me and said unfortunately the restaurant had already started, but what I can do send the driver a message and ask to deliver to my work place if it is not 500m from my home. I then sent the driver multiple messages but no response.

The driver got to my house and said he/she never received any messages and refused to bring the food to me. He/she then called their manager and the manager was very rude and the tone of voice was uncalled for as I could hear as I was still on the phone with my dad who I called to tell them that they please deliver to my work place.

I just want to say to whoever this miss Fourie is that your people skills and telephone etiquette is not well presented for such a big long standing company. Your service is absolutely horrible for a manager.

I will no longer make use of Mr Delivery as I will not have anyone disrespect my parents nor myself the way it was done today.

This review is excluding all those who are doing an amazing job at Mr Delivery.

Regards Danielle