Bad customer services

I really had enough of Mr. D multiples orders I complained about and all I get is a coupon, which I really don't need. If I pay for a service, I expect the service. I ordered a product from Mr D via pick n pay, the product seal was tampered with, and I immediately logged a call and called to raise my concern. I followed up 1hr later as I did not receive feedback and was told that I should get in my vehicle and return the product to Pick n Pay! Why should I get in my car after I am paying for a service from Mr. D, I will not tolerate this kind of service and will no longer be using Mr.D all I want is my money back in my account and we done. I have entertained this lack of customer services for too long so I will take this complaint further and I will not get in my car you can send a driver and credit me!!!!! PS the agent refused to give me the managers name and said they will contact me in a day or a month I don't know