BAD CUSTOMER SERVICE

Order could not be completed. (#DFD***8)

I am very disappointed with how you handled my order on Saturday the 7th of March 2020. I ordered food at KFC for an amount of +R199.00. The Driver came through and could not get hold of me on my phone. I immediately called after I saw the missed calls,and was told that the driver cannot come back. I then requested that I go to him and fetch my order, I was told that cannot be done and its very risky for the driver. I offered to repay the delivery fee but that offer was declined as well. When I asked what is going to happen to my order I was told that the branch will dispose it. I spoke to the Call Centre Manager called Wanga and he told me that I will not get my food back even though I tried to meet them half way.

Where the hell do you get the audacity to dispose food that has been paid by someone else and still.not even refund them of their money. I am going to take this up with the Consumer Protection, you are exploiting us and this will end now.

ANGRY CUSTOMER MS BUSEKA NINGI