Bad Customer service and Refused with refund

On the 16/10/2025..I was at work,I work a 12 hr shift..I ordered food for my son via Mr D delivery my bill was R300,then after ordering,I called my son and told him to expect food..But when the driver came,he called and told me that he was outside,I explained to him that I was at work,the food was for my son...I politely asked him to deliver at the door as maybe he's resting on the couch..He refused.I called him him again asking him to drop at the corner as I spoke to someone to pick them from him,he refused.I then asked him to leave at the outlet then I will fetch on my way back from work.He dropped the call on my ear,no response.After a while I get an email saying my order was cancelled because they couldn't get hold of me.. What I want to know is,Mr D how is the food supposed to reach the customer?Is it by them just standing in the streets?Or by the door step? Because I don't believe customers stays in the streets..The driver told me that he's not allowed to deliver at the door step..So,as a client,do I stay on the streets???Moving on...I was only refunded half of what I originally paid,is this fair?? especially because I kept engaging with the driver who reported that he couldn't get hold of me..I called him many times with my own personal mobile phone.Now I'm told that they won't refund my other R150..