Aweful Service By Mr D - DFD***7

I ordered a meal at 10:44am & the app told me the meal should be ready for collection by the driver at 11:26am and delivered by 11:38am.

The order has been stuck on the "Food Ready by" section since 11:26am. The issue I have is I have called Mr D twice & they say they have escalated the matter, I was told that I will be called back twice & in both occasions I have not been called back.

I feel like there is nothing I can do even though I decided to go with you guys, I could have simply ordered for delivery from the actual shop.

I have just received a call stating that my options are either to cancel the order or keep waiting as there is no update from my escalation and they do not see movement on my order!!

Still Waiting 12:38pm!!!