Atrocious service

So this evening we ordered pizza for my Mother's birthday.We ordered at 17:22 and by 18:25 I phoned Romans Pizza in Wierdapark to find out what is going on with the order. I was informed that the Mr Delivery driver had not yet arrived to pick up the order. Trying to get through to the Mr Delivery call centre is an issue, you sit in a que and wait and wait, I got in my car and left my house at 18:40 to collect the pizza myself. The pizza was ice cold and had to be rewarmed and it was sticky after rewarming. Eventually at 19:18 the app informed that the driver has arrived at Romans to pick up the order. I am claiming back my money paid for the pizza, the delivery fee (that never happened) and the driver tip. Sorry but this type of service is unacceptable. If Mr Delivery does not have the capacity to render service in time, please close your doors, sure there are any companies that will take over. O, and if you want to be refunded you must phone MR D (late or never) for the refund, you can not get through to them.