Atrocious and frustrating response from Mr D

Driver spilled all of my burger king drink so I logged a query. Automated response said would be 'sorted in a jiffy'. It wasn't. I went onto WhatsApp but had to wait 15 minutes for an operator, who just said 'reach out to support' and closed the ticket. This was an atrocious and shocking response which was clearly aimed to frustrate as they already had my support ticket number. I tried again and had to wait online for 25 minutes. Finally got resolution but overall it was a ********** support experience if you look at the call log.