Appalled services and management from Mr D

I don't know where to start this, cause am just super appalled by the service of Mr D Team.

On Friday, I ordered McDonald's meals worth 222, as I was craving for a meal to enjoy. I live in phillipi, chicken farm in landsdowne road. I left direction on the app for the driver onthe order. The driver (Jonathan) called me, I answered the phone, told him my directions and he said they don't cover this side of the town(they don't come to chicken farm) I asked him to meet me, then in the main road with my meals in Landsdowne, he refused. I asked every thing as I was craving for this meal. Nothing happened. My meal never got to me. I politely asked my driver Jonathan to please ask management at their offices to help me out with what I may need to do next, since I paid by card.

Honestly to this day I have not been contacted by the company, none. I logged a query via Mr D and still nothing. The hours of Friday night gone, whole of Saturday gone, mind you this is a service company? Am I threat? Am I not a customer? What is going on? I went through WhatsApp and asked my driver to pass a message to the Mr D Team that I wasn't happy actually my message was to quote "*Hi, Jonathan. Sorry for the inconvenience, but if you are close to the management of Mr D Team please let them know am not happy with the services at all.*"

The driver said he delivered the message, still no call.

I am at stage where I just want to be either given a voucher to go get my meal on either any McDonald's donalds or if it's that particular I had to order from but nothing ever again to do with Mr Delivery. Complaints team can't even call? Some problems are averted by a single call. We not all customers who like to post bad comments on social media. So please resolve my issue or refund me. Thank you. Clarence