Appaling customer service. Thanks for leaving us hungry for the night.

Not only did you not think to check if I had successfully placed a new order or if the details were correct when I responded to your email 3 minutes after you sent me the coupon, but you decided to go on a late lunch because of the shift you are working. The query was not resolved. I then called multiple times trying to get hold of you, being told stories like, you aren't available, your shift has ended, you're on a short break etc.

You eventually get back to me with the updated coupon 30 minutes later. Delivery has already closed. You did not inform me that delivery closes at a certain time. And this shouldn't have been an issue considering we discussed on the phone that you would send me a coupon for the money I paid AND the coupon I received yesterday (R50). I have all calls recorded.

We have no food in the house, no money left to order food from another establishment as it is month end. We are now going to go to bed hungry. THAT'S IF WE ARE EVEN ABLE TO GET ANY SLEEP. But I'm so glad you got to take your lunch break, I'm so glad you got to fill your tummy while we sit starving as the last time we ate was at about 12.

An hour and 15 minutes to "resolve" a query? Ridiculous. Appalling. I have no words. I am in tears, my husband is fuming. I want this escalated to higher management. I also want to be included in the escalation request email so there is proof. You may with pleasure request the recorded calls from me although you should have them too.

Copied from my last email sent to manager Robin, to which I received no response.