Angry customer

I am writing this out of sheer anger. Today I spent over 300 ordering food from Kfc and burger King . The identification codes are DFD *** and DFD***. Regrettably the delivery person were unable to bring the food to me because the app displayed 2 addresses and they chose to go with the second address without consulting me??? How can food be delivered to the second address without checking with the customer first?? Since there's 2 address?? Make it make sense!!! I reached out to customer service frustrated after my order has been canceled without receiving my food and losing so much money!!!. I spoke to Zinhle one of the agents in customer service. Zinhle provided me with a subpar service,even going as far as stating they would only refund one of the orders and not the other without offering any legitimate explanation..Zinhle was unpleasant to converse with due to her lack of telephone manners and absence of sympathy,she could hear my anger through the phone but she chose to abruptly end the call anyway!!! Now tell me is does that type of service meet the necessary standards?? I am using my airtime to contact u and I have to wait on hold for over half an hour to get through to you all. I have heard about Mr D deceiving people but today i finally witnessed it firsthand.. I phoned again and had a conversation with Luyanda who was patient and friendly despite me being difficult to communicate with. He redirected me to Jill who helped me with getting a refund except for one order which is still confusing as I never got the food??????? I require Zinhle to call me and say sorry for her rude actions which is completely inappropriate, you don't behave towards your customer in that manner she should receive training on how to effectively deal with irate customers. I also want to know why can't I get a refund for both of my orders?? Is this a **** or what???