an unresolved issue with an order I placed through the Mr D app.

an unresolved issue with an order I placed through the Mr D app.

I initially placed an order which I later cancelled due to the extended delivery time. The payment for this order was made using a WI voucher valued at R250, along with a card payment of R5. While the R5 card payment was refunded, the voucher amount has not been returned.

On my first call, I was advised to contact Capitec, as I was told they had processed the reversal. After conducting their investigation, Capitec confirmed that Mr D is still in possession of the voucher and that no refund was processed on their side.

I then contacted Mr D again and was informed that the voucher had been voided and could be reused. However, when I attempted to use the voucher, the application indicated that it was invalid. I followed multiple troubleshooting steps provided by different agents, all of which were unsuccessful.

Despite this, I was once again directed back to Capitec, with Mr D stating they are unable to assist further. This ongoing back-and-forth has been both frustrating and time-consuming. To make matters worse, during my most recent interaction, an agent imp**** that I was blocking other customers from receiving assistance, which I found highly unprofessional and dismissive of my concern.

I request that this matter be urgently investigated and resolved. Specifically, I expect the R250 voucher to be reinstated or refunded without further delay, and for appropriate attention to be given to the handling of my case.