Aggressive driver behaviour

Mr Delivery, please control your drivers, yesterday I ordered from machachos for my family while I was away from home. Firstly the driver gave a missed call where I immediately called back. He didn’t answer and I tried more than 4 times. 10min later he calls and shouts “code” and puts the phone down. I immediately send him an access code for the estate. He calls back 2min later screaming “send code” which I already did. The worse part of all of this is that he struggled to find the house for a few minutes, then when he does decides it’s appropriate to scream and shout at my wife and 2 daughters. They felt intimidated and took the meal and quickly locked up. Is this what customers should expect from the drivers?? Unfortunately I will never use Mr D again for fear of my family’s safety