Absolutely Unacceptable Service – Failed Order Cancellation and *********** Support!

I am beyond furious with the disgraceful treatment I received from Mr D today. After placing an order, I immediately contacted your customer service to amend or cancel it. The woman who answered the phone could not have been more useless. She claimed she couldn’t reach the restaurant, making it "impossible" to cancel my order – an absolutely ridiculous excuse. Her lack of effort was unbelievable – she was either too lazy or simply unwilling to do her job.

As if that wasn’t bad enough, I reached out via WhatsApp and was “helped” by someone named Saskia, who was nothing short of ***********. She not only failed to resolve my issue, but she also ended the chat TWICE, leaving my query unresolved. To make matters worse, she had the audacity to cite nonexistent terms and conditions as her excuse. This level of service is absolutely unacceptable and downright infuriating.

I expect immediate action to address this appalling lack of support, and a full refund for my order. This experience has been a complete nightmare, and your company’s inability to handle even the most basic customer service requests is shocking.

I demand a resolution, NOW.