a delivery company that doesn't deliver

<p>I can't quite believe what happenned this evening. Myself and my husband ordered Nando's at 19.36 through Mr.Delivery. Long day, no need to go into details but suffice to say we were tired, we were hungry and we didn't want to drive to the Nando's which is a few minutes drive away. We ordered through Mr.Delivery and were given an estimated time of arrival of 20.24. Reasonable. 20.24 came and went. By 20.45 I was starving. We checked the ap and it said order being processed so it can't take that much longer right? At 21.05 a message comes through order cancelled! I rang Mr.Delivery to see what the problem was and was told that the restaurant cancelled the order because they didnt have 1 item we ordered. I'm assuming this happened at the ordering time but we were not informed by either the ap or by phone. We were not given the option of ammending our original order which of course we would have done. I spoke to the manager at Mr.Delivery call centre- Xola who was very good at apologising but in terms of what he could actually do to help us? We could re order again- at this stage it was 21.20 and he could give me 50 rand off my next order (we will obviously never be ordering with Mr.D again). Xola told me that is all he is authorised to do. At the VERY least I would expect to get my food and not pay that seems reasonable to me. I sjould get what I ordered and I should not have to pay because I paid Mr.Delivery to provide a service at which they failed miserably so therefore they should cover the expense. I ordered from Mr. Delivery for convenience but in actual fact all they have done is make me angry and upset. It's 21:30 and I am starving and fuming and in complete disbelief. I paid for this order by credit card and paid 35 rand for their 'service.' We have ordered from Mr.Delivery previously. Twice the restaurant did not have the specific item we ordered (chocolate brownie from Nando's) and instead of refunding us we were brought a different item?! Both times I told them that I don't eat any other nando's desert and was told they would refund my card. Neither time did it happen, but in my mind that was minor. I have been told my card will be refunded for the food I never got. So far no food no refund.</p>