4+ Hour Delay, No Communication, Missing Items – Pick ‘n Pay The Glen via Mr D

I placed an order through Mr D from Pick ‘n Pay The Glen at 15:53. I only received my order at 20:26, more than 4 and a half hours later, for just 11 items.

During this entire time, I received no meaningful updates regarding the delay. I had to personally contact support because there was zero communication about what was happening with my order. When I eventually called, I was even advised to cancel, which is unacceptable after waiting hours with no prior updates.

To make matters worse, some of the items in my order were not available. There was no proactive communication about substitutions or stock issues either.

This is not the first time I’ve experienced poor service with this store through Mr D. The lack of communication, excessive delay, and missing items reflect extremely poor service standards.

I am very disappointed and would like a proper explanation and resolution regarding this matter.