2 HRS WAITING FOR FOOD - USELESS CALL CENTRE

I placed my order online (Mr Delivery MELVILLE) at 6.14 p.m. and the food only arrived after 8 p.m. The online status (order tracking) showed that the driver was out since 6.54 p.m. No wonder why our food was cold when we received it!!! I called the call centre and the guy said he'd phone me back in 10-15 mins to confirm where my order was. He never called so I had to call again only to be told that the driver was not answering his phone. This is absolutely ridiculous. You charge a very juicy fee to render your delivery service, the least you can do is respect your customers and phone them back when you say you will!!! I had tipped the driver online too and I shouldn't have - there is definitely no need to reward shocking service. It is the driver's responsibility to stay in touch with the call centre and not answering his phone is irresponsible and disrespectful. We will NOT be using Mr Delivery Melville again - it is far more convenient to just call a restaurant, order and collect.