1 reviews | Active since Nov 2010
Worst Weekend Away Ever
We book a 8 Sleeper at the end of 2021 for 07-10-22 till 10-10-22. We arrived at 16:05 stood in the queue for about 40 min. this was fine when I got to the front I was told there was a problem with the booking system ( we booked through Flexiclub) and they will sort it out. after an hour of standing around I found out there was duplicate bookings on the same room. at this point our 3 toddlers were very difficult. As I was standing around i spoke to about 10 other parties with the same problem. Some of them were given places at other lodges some of them 4 hours away. after 6 we went into the manager office (without invite) demanding some action. with 3 kids under 3 and a pregnant lady in our party it was getting ridiculous. Suddenly they found a room. not a 8 sleeper like we booked but a 5 sleeper. they crammed in extra beds and supp**** extra kitchen ware.
The room was not great. in the house was a table with 2 chairs and on the patio a table with 4 chairs. we needed to eat in shifts.
Having only one bathroom with 7 people where 2 are toddlers busy with potty training really does not work.
On the patio there is some type of rock garden that had cigarette buds and bottle caps in it. Overall It looked some what clean on the surface but it was not well cleaned eg. there were chips on the couch under the cushions.
We stayed in K36
Wont visit then again.
We note your comments and we apologize for any inconvenience that was caused by the system error. Unfortunately you were not the only guest affected by this, due to the system error there were numerous double bookings and the staff attempted to handle the situation as best as they could. We understand that it was not convenient to have your party in a smaller unit, but thank you for your willingness to accept the unit. This will not happen again as the system has been corrected. We would love to have you stay again in the correct sleeper size so that you may have the holiday experience you expected. Until then, we wish you and your party all the best.
Please accept our sincerest apologies.
Best regards,
We note your comments and we apologize for any inconvenience that was caused by the system error. Unfortunately you were not the only guest affected by this, due to the system error there were numerous double bookings and the staff attempted to handle the situation as best as they could. We understand that it was not convenient to have your party in a smaller unit, but thank you for your willingness to accept the unit. This will not happen again as the system has been corrected. We would love to have you stay again in the correct sleeper size so that you may have the holiday experience you expected. Until then, we wish you and your party all the best.
Please accept our sincerest apologies.
Best regards,