Replied to 50% of negative reviews
Reply time on negative reviews: 161h 50m
Reply Time
115h 16m
NPS Score
-100
Recommended: Unlikely
Replied to 50% of negative reviews
Reply time on negative reviews: 161h 50m
Dec '25 - Nov '26
Frequently Asked Questions About Mount Amanzi Resort
How is Mount Amanzi Resort rated on Hellopeter?
Hellopeter has tracked Mount Amanzi Resort across 51 reviews. Mount Amanzi Resort hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Mount Amanzi Resort? Write a review to help others decide.
Recent reviews (3)
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Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Nov 2026
Bad treatment
The lodge had broken things at their units when you report them they don't take that into consideration. When you book out only then they label things and say you must pay but yet you went and complaint. Black people are being treated like animals or ******* even if you report certain things after check in they will tell you they know but last day when you must leave they demand money from you. People should be aware of this lodge
1 reviews | Active since Nov 2026
Bad treatment
The lodge had broken things at their units when you report them they don't take that into consideration. When you book out only then they label things and say you must pay but yet you went and complaint. Black people are being treated like animals or ******* even if you report certain things after check in they will tell you they know but last day when you must leave they demand money from you. People should be aware of this lodge
1 reviews | Active since Jul 2012
GO ELSEWHERE
If I could rate the resort, unit, service & attitude from housekeeping, amenities, cleanliness of the unit & value for money it would be a BIG FAT ZERO. No wifi anywhere in the resort...its 2026 get with the times. The whole place needs upgrading, outdoor lounges around the dirty pool are broken & indoor furniture needs an upgrade. Felt asif we stepped back into the 80's The only nice thing was that my husband and I were together alone for a change and the awesome spa treatment I had. Other than that, if you value your money and time, rather stay at home because you will seriously be disappointed , even angry. A WARNING: When arriving you have to pay a *** breakage, lost key fee which could either be cash or card. We paid with card. You then have to hand in the inventory list from the unit in 12 hours ,which we did 2 hours later. The night before you are leaving, you get a message basically telling you that in the morning we are chucking you out by 10am with an inventory done with you & the housekeeper. Well, it was 9;30 & no housekeeper arrived to do the inventory with us so we left the unit with bed made, counters wiped, dirty towels in the bath, everything nicely packed away etc. I handed the keys back to reception & told them the housekeeper did not come & the answer was " because you paid with card, the housekeeper checks later & if everything is there we refund you", to which I replied "so how do i know that the housekeeper isn't going to lie." We were refunded 2 weeks later but *** short. I contacted the resort & after consulting with accounts, it was said to me that there was a table fork missing. Funny that because I checked everything the night before & the morning of departure & EVERY SINGLE TABLE FORK WAS THERE. SIDE NOTE: We ate @ the restaurant 3 of the 4 nights & the night we ate at the unit was 2 nights before we were checking out & we washed our 2 forks,2 knives,2 plates & left them out to dry for the housekeeper to pack away the next morning., if the fork was gone then she would've noticed. MORAL OF THE STORY: If you want to go to Mount Amanzi, pay the *** in cash because all the people that paid cash got their *** back or go to reception & insist on a housekeeper to do inventory with you if you'v'e paid with a card or even better yet, take photos of everything if a housekeeper doesn't come so you have proof. I know its only *** but its the principal that gets me! Not sure if its because we didn't leave a tip but only left food for the housekeeper(we tip if it is deserved) that the fork went missing. SAVE YOURSELF TIME,MONEY,EFFORT,FRUSTRATION & GO ELSEWHERE!!!!
1 reviews | Active since Jul 2012
GO ELSEWHERE
If I could rate the resort, unit, service & attitude from housekeeping, amenities, cleanliness of the unit & value for money it would be a BIG FAT ZERO. No wifi anywhere in the resort...its 2026 get with the times. The whole place needs upgrading, outdoor lounges around the dirty pool are broken & indoor furniture needs an upgrade. Felt asif we stepped back into the 80's The only nice thing was that my husband and I were together alone for a change and the awesome spa treatment I had. Other than that, if you value your money and time, rather stay at home because you will seriously be disappointed , even angry. A WARNING: When arriving you have to pay a *** breakage, lost key fee which could either be cash or card. We paid with card. You then have to hand in the inventory list from the unit in 12 hours ,which we did 2 hours later. The night before you are leaving, you get a message basically telling you that in the morning we are chucking you out by 10am with an inventory done with you & the housekeeper. Well, it was 9;30 & no housekeeper arrived to do the inventory with us so we left the unit with bed made, counters wiped, dirty towels in the bath, everything nicely packed away etc. I handed the keys back to reception & told them the housekeeper did not come & the answer was " because you paid with card, the housekeeper checks later & if everything is there we refund you", to which I replied "so how do i know that the housekeeper isn't going to lie." We were refunded 2 weeks later but *** short. I contacted the resort & after consulting with accounts, it was said to me that there was a table fork missing. Funny that because I checked everything the night before & the morning of departure & EVERY SINGLE TABLE FORK WAS THERE. SIDE NOTE: We ate @ the restaurant 3 of the 4 nights & the night we ate at the unit was 2 nights before we were checking out & we washed our 2 forks,2 knives,2 plates & left them out to dry for the housekeeper to pack away the next morning., if the fork was gone then she would've noticed. MORAL OF THE STORY: If you want to go to Mount Amanzi, pay the *** in cash because all the people that paid cash got their *** back or go to reception & insist on a housekeeper to do inventory with you if you'v'e paid with a card or even better yet, take photos of everything if a housekeeper doesn't come so you have proof. I know its only *** but its the principal that gets me! Not sure if its because we didn't leave a tip but only left food for the housekeeper(we tip if it is deserved) that the fork went missing. SAVE YOURSELF TIME,MONEY,EFFORT,FRUSTRATION & GO ELSEWHERE!!!!
1 reviews | Active since Nov 2011
Mount Amanzi Resort Voucher ****
I was called from Mount Amanzi Resort to collect a voucher. I took my Saturday to drive from Pretoria to Mount Amanzi Resort to be told that my wife must be with. After some debate I was given a voucher with missing digits that was supposed to be sms'ed - HAVE NOT HAPPENED weeks later. I emailed and called but have not received a reply.
1 reviews | Active since Nov 2011
Mount Amanzi Resort Voucher ****
I was called from Mount Amanzi Resort to collect a voucher. I took my Saturday to drive from Pretoria to Mount Amanzi Resort to be told that my wife must be with. After some debate I was given a voucher with missing digits that was supposed to be sms'ed - HAVE NOT HAPPENED weeks later. I emailed and called but have not received a reply.
1 reviews | Active since Jan 2026
feedback from Mount Amanzi
The experience was good, everything went smooth. They were able to explain everything in details so we could understand.johan gave us good service
1 reviews | Active since Jan 2026
feedback from Mount Amanzi
The experience was good, everything went smooth. They were able to explain everything in details so we could understand.johan gave us good service