SL
Shane L

1 reviews | Active since Nov 2021

04 Jan 2024, 18:41

Pools dirty

We have been coming to Mount Amanzi for many years (parents have had timeshare for over 30 years) and have never been this disappointed.

The main issue being cleanliness. Especially when considering the pools. Green algae on the walls, dirty floors, and trash floating on the surface. The pools were in such a bad state that we felt uncomfortable to enter and barely swam this whole week.

I have reported the cleanliness of the pools to the reception. Unfortunately nothing has been done.

0
Replies (2)
Mount Amanzi Resort
Mount Amanzi Resort's reply09 Jan 2024, 13:41
Official
Good day Shane L,

We acknowledge receipt of your review and take note of the contents.

Your feedback has been escalated to Resort Management for investigation.

Best regards
Mount Amanzi Resort
Mount Amanzi Resort's reply17 Jan 2024, 11:50
Official
Good day Shane L,

We confirm that Resort Management has responded to you via email.

Best regards