No deposit refund.

We had a wonderful stay on Golden Pond from 21/10/2022 to 28/10/2022. Our stay was amazing and all the staff a pleasure t deal with. We had to pay a breakage deposit of R 350.00 which we did, we were given the guarantee in writing that this deposit would reflect in our banking account 10 days after departure. I sent a mail yesterday am and got no reply. I resend the mail this morning nd got a phone call from accounts stating they could not find the documentation, but that they would continue investigating. I gave the deposit receipt number 85705. I told the lady that phoned my next step is to escalate to hellopeter. Her response was please do. I think this is not the correct attitude to have about the company you work for.