NM
Noelle M
1 reviews | Active since Nov 2019
03 Feb 2021, 06:48
Mount Amanzi Child Policy
We have a booking for this weekend, A 5 sleeper, We are a 5 sleeper and in addition we have an infant with us, The resort is demanding a penalty fee of R150 per night for the infant and yet we are bringing our own camp cot, it is totally unreasonable because we have never in any resort had to pay for an infant, It is absolutely a ridiculous scheme. Nowhere on their website do they state this policy and because we have already booked they are addimant about this new rule that is not published anywhere. They also cannot tell me what the R150 is for, Every resort has a free infant policy especially since we are bringing our own Cot
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Mount Amanzi Resort's replyOfficial
19 Apr 2022, 12:57Good afternoon Noelle M,
We acknowledge receipt of your review and note the content.
Clause 6 of Mount Amanzi's House Rules, as contained on the website, sets out the number of occupants (inclusive of children and infants) per unit size.
It was confirmed that the number of occupants upon arrival was according to the unit sizes and that no overcrowding was experienced, for which we thank you.
All the best and warmest regards,
We acknowledge receipt of your review and note the content.
Clause 6 of Mount Amanzi's House Rules, as contained on the website, sets out the number of occupants (inclusive of children and infants) per unit size.
It was confirmed that the number of occupants upon arrival was according to the unit sizes and that no overcrowding was experienced, for which we thank you.
All the best and warmest regards,
Mount Amanzi Resort's reply19 Apr 2022, 12:57
Official
Good afternoon Noelle M,
We acknowledge receipt of your review and note the content.
Clause 6 of Mount Amanzi's House Rules, as contained on the website, sets out the number of occupants (inclusive of children and infants) per unit size.
It was confirmed that the number of occupants upon arrival was according to the unit sizes and that no overcrowding was experienced, for which we thank you.
All the best and warmest regards,
We acknowledge receipt of your review and note the content.
Clause 6 of Mount Amanzi's House Rules, as contained on the website, sets out the number of occupants (inclusive of children and infants) per unit size.
It was confirmed that the number of occupants upon arrival was according to the unit sizes and that no overcrowding was experienced, for which we thank you.
All the best and warmest regards,