NvdW
Nelia van der Westhuizen

1 reviews | Active since Jan 2012

05 Jul 2025, 14:12

Guests not priority.

This resort doesn't care about their holiday guests. We reported two maintenance problems and the fact that their hair drier got a round 2-pont plug with no place to plug it in, to their maintenance manager. We waited about 45 minutes after we heard the manager report it and request them to fix it. We eventually left and when we came back about two hours later, they fixed the one problem but the more irritating problem was not fixed. So we went back to the maintenance manager and still had to wait more than 30 minutes for them just to come and have a look. His response about the hair drier (which another guest also complained about) was that we must rent a plug from them at R50 to be able to use it. It is só unfair to expect your guests to use their holiday funds to rent several things just because the resort won't implement better ideas.

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Replies (1)
Mount Amanzi Resort
Mount Amanzi Resort's reply04 Aug 2025, 07:39
Official
Good day Nelia van der Westhuizen,

We acknowledge receipt of your review and take note of the contents.

Your feedback has been escalated to Resort Management for investigation.

Best regards

Best regards,