Great Amenities, Disappointing Service
The amenities are great. However, it's not necessary to try show cultural dominance to people who visit. The treatment was disappointing. I wish I had the great time I anticipated. To make it worse, they double deducted when we paid at the location.
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Replies (4)
Mount Amanzi Resort's replyOfficial
08 Jul 2021, 09:33Good day Marumo T,
We acknowledge receipt and thank you for your review.
Your feedback has been escalated to Resort Management for investigation.
Best regards,
We acknowledge receipt and thank you for your review.
Your feedback has been escalated to Resort Management for investigation.
Best regards,
Mount Amanzi Resort's reply08 Jul 2021, 09:33
Official
Good day Marumo T,
We acknowledge receipt and thank you for your review.
Your feedback has been escalated to Resort Management for investigation.
Best regards,
We acknowledge receipt and thank you for your review.
Your feedback has been escalated to Resort Management for investigation.
Best regards,
Mount Amanzi Resort's replyOfficial
08 Jul 2021, 11:29Good day Marumo T,
Would you be so kind as to confirm the unit and dates you occupied at Mount Amanzi?
Best regards,
Would you be so kind as to confirm the unit and dates you occupied at Mount Amanzi?
Best regards,
Mount Amanzi Resort's reply08 Jul 2021, 11:29
Official
Good day Marumo T,
Would you be so kind as to confirm the unit and dates you occupied at Mount Amanzi?
Best regards,
Would you be so kind as to confirm the unit and dates you occupied at Mount Amanzi?
Best regards,
's updateReviewer Update
11 Jul 2021, 10:34What now?
's update11 Jul 2021, 10:34
Reviewer Update
What now?
Mount Amanzi Resort's replyOfficial
29 Jul 2021, 08:33Good day Marumo T,
Thank you for your confirmation.
After thorough investigation, we confirm that Mount Amanzi only received the one payment you made upon check-in for the unit you occupied. We kindly request that you take the mentioned second deduction up with the entity through which you made your booking.
All the best and warm regards
Thank you for your confirmation.
After thorough investigation, we confirm that Mount Amanzi only received the one payment you made upon check-in for the unit you occupied. We kindly request that you take the mentioned second deduction up with the entity through which you made your booking.
All the best and warm regards
Mount Amanzi Resort's reply29 Jul 2021, 08:33
Official
Good day Marumo T,
Thank you for your confirmation.
After thorough investigation, we confirm that Mount Amanzi only received the one payment you made upon check-in for the unit you occupied. We kindly request that you take the mentioned second deduction up with the entity through which you made your booking.
All the best and warm regards
Thank you for your confirmation.
After thorough investigation, we confirm that Mount Amanzi only received the one payment you made upon check-in for the unit you occupied. We kindly request that you take the mentioned second deduction up with the entity through which you made your booking.
All the best and warm regards