Gabby at reception needs training

We visited the resort recently and I am rather appalled by how My family and I were treated. The place is lovely but it’s worth nothing if your employees don’t give us good service or let me say FAIR treatment. All the other staff members really tried to assist us and I truly appreciate that but Gabby at reception needs to be trained on how to treat your clients. She is extremely rude and made me and my family regret coming there. She needs to be put in a Special corner where she can assist clients of her choice because we go on vacations to rest, not to be fighting all over the place. It was my birthday for heaven sake and she ruined it, telling me that you don’t allow visitors but that’s not the story on your website. She couldn’t even explain your rules, in case she didn’t know. I know how to speak Afrikaans as well. She has that job because of us “clients” We will definitely NOT come back there because we will not tolerate a receptionist making us feel like We’re poor.