DONT WASTE YOUR MONEY! THESE ARE CON ARTISTS!!!

What a waste of money!! I feel like I was conned! We call before we get there, some ****y guy with 0 telephone etiquette gives us the wrong closing time for the restaurant. We get there, the booking is not there. I asked the lady for a receipt but she rudely tells me she cant give me one. Check in then takes an hour, while myself, husband and baby are all hungry and tired! Reception blames booking.com for all this! We get to the room, there is no cot as we booked, again they blame booking.com!!! They take a deposit the same amount as my room rate for a key deposit, and say they will refund it in 2 weeks, but when I booked it said on checkout. The restaurants food was appalling! The mattresses are SO BAD!!! None of us got any sleep! Their blankets are so bad, so tacky and cheap! The hot water wasn't working! When we finally ask for our money back we get screamed at like we were talking to ****s! Is this really what my industry has come to? How do hospitality associations allow this???????