Wrongful information and bad service

<p>On Thursday 13th July I phoned Lindsay Saker Fourways VW to book a VW Caddy on behalf of my aunt, for a part that needed to be replaced as there was a recall on certain models. After speaking with Thando, she advised that I can bring the car in at 08:30 on Friday 14th July, I asked her if it will take long as I needed to be in Rivonia by 10:00. She said it should take an hour. On arrival, I was advised that I need to leave the car there untill later that day, I explained to Kerri that I was advised that I can wait as it will only take an hour, apparently Thando is the service receptionist and not a service consultant, I was told to wait. 30 minutes later Kerri returns to me, explaining that this recall was from 2014, however the letter clearly states 05 July 2017, she continued explaining that they do not stock parts from 2014? How ironic! The part that needed replacing is a ball pin for the rear door on the caddy and I understand that all models require the same part?! Anyway, I drove all the way from Magaliesburg to get this done, Kerri said that I should bring the vehicle back the following day, absolutely NOT!! I should have been advised by Thando already before driving 80 kms there and another 80 kms back for nothing! I dont know what solution they will offer but I am most certainly not driving back AGAIN! </p>