Worst VW Dealership - Lindsay Saker Midrand

I took my car to Lindsay Saker Midrand as it had a clutch problem. They stripped and left it for more 3 months without putting it back together. I would enquire and constantly follow up about my car and them putting parts back and fixing it but in the whole 3 months none of my emails we’re responded to. Every time I called I was told they would enquire with the Service Manager. I got to a point where I took my car only to find it had missing parts. When I went back to them asking for my parts and for them to check their cameras about these missing parts, they refused to do either and outright denied any responsibility. The Service team was extremely unprofessional and rude and undermined my queries as a person whose been with VW as a brand since 2008. Two VW Polos later I could not believe this is something I would endure. VW South Africa also could not intervene to assist, they committed to do investigations but they never requested any information or evidence from me and could not get the Lindsay Saker Midrand to look at their CCTV footage to investigate my matter.

Lindsay Saker Midrand has also provided an inferior service compared to other VW dealerships but this was the last straw. Upon sharing my experience with other people, it was revealed that *****ing parts while cars are in their workshop is a normal practice and that many have fallen victim.