What an awful experience @ VW Fourways

What an awful experience!!! I was experience some jerking on the car last week Thursday and my car was due for its annual service so i decided to call and book the car in for the Saturday. After advising the consultant that the car had extended warranty and she needs to confirm that I could in fact bring the car in on a Saturday and she confirmed with her manager that this was possible. I get the Saturday and am told by Barry that they are unable to get the necessary authorizations on Saturday but never the less , he was going to fix the brakes , oil (complete the service)and sort out the jerking and complete all the admin the Monday...I get a call later that morning to advise that the service was done but the jerking could not be sorted & needed to go for further tests but could only be done on Monday and that they would keep the car (which i agreed to). Monday morning , 18/09/2018 I get a call from my new service consultant Sagmida, who advise that they are busy with the car but the problem with the jerking could not be sorted as the engine light was not on and motorrite would not pay the claim. I was to wait for my car light to come on ( in other words for my car to break down) before something was to be done....shocking!!! my husband then took the liberty to call her manager, Barry. Barry , assured my husband that there was not problems and that the jerking was being attended to and the car would be ready by 3.30. I get to the dealership only to find out that not only was they brakes not done and the jerking not attended to but the parts was not yet ordered due to miscommunication!!! we then requested a automatic courtesy car but was told that only a 1 manual car was available. I was then handed forms to complete which i did but thereafter refused to take the car after all as i wanted my own car sorted!... Tuesday noon i was advise my car was ready, I got to the dealership and the service consultant could not wait to get rid of me. She assisted me only for me to leave the dealership and a few km's later discover that she never stamped nor updated my service book!!

I am absolutely annoyed with the lies, mis communication and service received. This was the worst experience ever and I always did all my purchases and services with them...I WILL NEVER GO BAC**** NEVER!

Shivani