VOLKSWAGEN SOUTH AFRICA - LINDSAY SAKER MIDRAND

The level of incompetence is appalling, I was asked to go and look for 2016 invoices as they cannot find them in their system. Who's responsibly is it to keep the records of each job carried out by the workshop?. My company car was repaired by this workshop in 2016 but they had long list of misdiagnosis that we had to pay for till I realised that we've been taken for fools. The fault kept recurring until we decided to take the car back to them. They kept it for almost 2 yrs I was called to fetch it yesterday of which I did shockingly I discovered: 1. Battery was dead but workshop Manager Mr F Morake never bothered to inform me. 2. The inside door lever was broken of which I showed him. 3.He **** between his teeth that he tested the car himself over 70kms and couldn't pick up any problem. Whereas I drove the car for mere 8km the temperature warning alarm came on as well as the engine temperature went above 100 degrees. (The actual problem) 4.Drove a further 28 km a new faulty ABS and other faults came up and these were never there before. I immediately returned the car to the workshop requested a courtesy car I was told I won't get it unless I provide them with invoices that prove beyond reasonable doubt that I paid for all their misdiagnosis from the past. It is quite astonishing that Volkswagen as a global company has actually shown such disregard in prioritizing customer satisfaction. The continued employment of highly *********** workshop managers is a cause of concern to us loyal Volkswagen customers. Such incidents really dent the professional image of Lindsay Saker nationwide. I am left without a car to run my business but I've paid for all their misdiagnosis. What happened to customer care at Lindsay Saker? Since this incident I am no longer servicing the other VW kombis at Lindsay Saker. The company vehicle related to this case is CHOMEE GP.