Volkswagen South africa

My car was towed in to the store on Monday. No communication from the service rep Deon. Spoke to Khosi and she advised that i need to sign authorization documents and I did so early Tuesday morning. Tuesday afternoon called the branch as I haven't heard from them regarding my vehicle. Then Deon tells me they'll only start working on it the next day (Wednesday) then he hangs up.

Wednesday i follow up, I'm told the dealership is having issues with their lines, is there no courtesy to contact customers? Then only Deon emails me a non binding estimate to sign, no apologies or regret. My car is still under warrantee and has service plan.

I stopped going to Edenvale because of their lack of customer service and now Fourways does the same thing. Can VW recall these 2018/2019 polo TSI's because they have a gearbox problem and they do not want to admit it. How can 1 car have a clutch problem twice within 18 months?