Very Unprofessional Sales Reps

We are interested to trade in our VW for a new one and in the process of trying to arrange a test drive Hatfield sales rep Soneka impersonated my wife without authorisation in trying to arrange a test drive at Bloemfontein VW while sales rep Frans at Bloemfontein VW first agreed to us having a test drive on our first attempt but after having to wait too long for another couple test driving the car we decided to go back the next day, then we were told very rudely by Frans over the phone what we are now not allowed to test drive and why are we interested as he heard we are in anycase buying a car from Hatfield (not even true as we were just trying to drive the car somewhere close to home, Northern Cape, before potentially buying.

Very unprofessional from both reps and not suiting VW’s image. Dissapointed.