Useless VW Lindsay Saker

Without prejudice

Dear VWSA/Lindsay Saker

It is with utter disbelief that we are still sitting with the same problem with this VW vehicle even after an authorised full engine repair during VWSA warranty and again literally a “rebuild” at a cost in the region of R65 000.00 in early 2020 by Lindsay Saker Edenvale. The vehicle has barely covered any mileage due to various covid situations and as such has hardly covered any mileage since the last “rebuild” and now it is unsafe to drive again. How is it possible VW does not see a problem with a R 65 000 rebuild only doing 6 000km with full-service history with OEM parts from its manufacture.

- 3 000km - 2010 VW Tiguan 1.4 Tsi Trend Fun Manual 6 speed less than 16 000km Bought Lindsay Saker Edenvale as demo model by father-in-law - Vehicle VW has a 3 year / 120000 km warranty, 12-year anti-corrosion, 3-year roadside assist, 5 year / 60000 km auto - Vehicle Warranty expired 22 Jan 2013 and VW Automation Plan 22 Jan 2015 - Full OEM Service History Lindsay Saker Edenvale/Randburg VW OEM Parts to current date - 16 231km - Dec 2010 engine failed 16 231km and Lindsay Saker and VWSA/VWGermany recommended repaired/rebuild the engine to VW standards replacing Pistons – father-in-law recalls VWSA/Germany were thinking of replacing engine - 16 231km to 94 000km Lindsay Saker Edenvale Service History During Warranty and subsequent services with Father-in-law continuously reporting snatching and jerking that VW said was normal and should be on record at Lindsay Saker Edenvale service centre - 94 000km – May 2018 Vehicle gifted to daughter – full Lindsay Saker Edenvale/Randburg OEM service history and schedules maintained according to schedules and car computer notices by both father-in-law and daughter - 96 150km - 12 Feb 2019 VW Lindsay Saker Randburg (full service) and said addressed our reported concerns of jerking/snatching - 99 232km - VW Lindsay Saker Randburg broken cracked spark plugs and coils was reason given and full service done and said addressed our reported concerns of all lights on dash coming on including engine light - 104 984km - VW Lindsay Saker Randburg said broken/cracked sparkplugs and sensors and claiming VWSA warranty to replace parts after similar engine light and flashing errors with jerking and snatching responses - 108 383km - 17 Sept 2019 *** VWSA - Vehicle refused to start – taken up with VW Germany that referred to VWSA who then referred to Lindsay Saker Edenvale – *** via webchat/email 17 Sep 2019 and 02 Oct 2019 - 108 383km - Oct 2019 Vehicle delivered at owner cost to Lindsay Saker Edenvale on flatbed for assessment – Lindsay Saker Edenvale found no compression indicating failed pistons/rings again - 108 605km - 30 Jan 2020 Vehicle collected after engine overhaul/rebuild - 116 474km - 19 April 2021 First Service (120 000km VW OEM service) after rebuild/overhaul Lindsay Saker Edenvale and we Reported jerk and delay when accelerating and same issues - 116 474km – 22 Apr 2021 Collection after First Service Lindsay Saker Edenvale – concerns emailed and conveyed to Alard Gale VW Lindsay Saker Edenvale - 116 474km - 29 April 2021 - 122 497km - 28 Jan 2022 to 2 Mar 2022 Lindsay Saker Edenvale was sent via email various concerns and worries about engine behaving in same manner and requested we deliver vehicle for checking and service if required - 122 651km - 2 Mar 2022 Lindsay Saker Edenvale report No compression no1, no 2 within limits and 3 and 4 very low on cylinders – diagnosis reporting another fuel flap part failing and cause of issue which did not resolve issues or change anything reported - 122 651km - 18 Mar 2022 Lindsay Saker Edenvale cannot fix problem and want us to pay for stripping engine again and most likely another engine rebuild/overhaul and not interested it has only done 6 032km’s since they did it by their best mechanic indicated by Alard Gale Service Manager - 18 Mar 2022 – Collected vehicle Lindsay Saker Edenvale after another bill of over R 5 050.94 and contacted service manager within 10 minutes that car was no different to when it was brought in with complaints - 21/22 Mar 2022 – VWSA contacted who conveys message they do not perform engine rebuilds/overhauls/rebuilds not recommends them and channels between dealer and client will be facilitated but are not assisting with any resolution for the issue even though they authorised a warranty repair performing and engine rebuild/overhaul in 2010 under VWSA warranty? - 122 497km – Mar 2022 VW Car is too unstable to drive and standing with pending full engine failure after 6 023km’s VW OEM engine overhaul and rebuild with full-service history

Unacceptable Issue - 6 023km’s since rebuild 2019/2020 when rebuild finished and collected – R 65 000 cost plus another R 11 000 in diagnostics and services and car behaves the same as when it required an engine rebuild/overhaul and VW expects us to just pay again when they obviously and clearly have not repaired the vehicle correctly and at great expense to ourselves. VWSA and Lindsay Saker should be fixing their problem at their cost completely for as a customer we have comp**** and obligated with all VW requests, schedules and costs associated yet VW have not been responsible or in good standing nor feel obliged to investigate the matter at all for both the service and brand of VW.

We look forward to your satisfactory speedy response and resolution of this issue as a matter of urgency and a sit-down meeting between all highest-level persons who have decision making authorisation regarding the above (i.e. Dealer Principal, Service Manager, VWSA representative).

Volkswagen of South Africa (Pty) Ltd. (Reg No. ***)