Thee Worst VW Service EVER

If you're looking at getting your personal items ****** as well as your car damaged whilst getting it serviced, look no further than Lindsay Saker (VW) Bloemfontein!!! I took my car in for a service and when I got it back, my baseball cap (which is NOT classified as a valuable item) was missing, but more importantly, there was a very fresh scratch on the skirting right before the left rear tyre.

Granted, I didn't spot it immediately but when I did, I went straight back there. And, obviously, they denied it. I actually approached the Service Manager and Service Advisors, who clearly were not interested in hearing the merits of my claim. As a result, ive received no feedback. The scratch also didn't appear on the pre-inspection sheet when I presented the car for that service. If I'd failed to note it in the pre-inspection, then somebody else should have picked it up and notified me. Even if someone made a mistake and bumped the car, I'd understand, because we're all human. Plus there's insurance for such. It's not a big issue. BUT it is when it's concealed and denied.

I've had my issues with the quality of service at this particular dealership. They just don't have a good reputation in Bloemfontein. But THIS... this is crossing the line and I've lost complete confidence in the dealership and to a certain extent, the entire brand.

Be warned, this dealership never really cared about us.