Terrible service from Lindsay saker VW Edenvale

I am writing to formally lodge a complaint regarding the service I have received from your dealership, which has caused me considerable frustration and inconvenience.

On 3rd June 2024, I took my car to your service center for a routine check. The next day, I received a call from your team informing me that my vehicle had an issue with the differential. I promptly informed them that I have a warranty plan that covers this type of repair. Your team then contacted the warranty company, but I was subsequently told that the repair was not covered under my warranty plan.

To clarify the situation, I called the warranty company myself, and they confirmed that the differential issue is indeed covered under my plan. When I conveyed this information to your team, they changed their story, stating that the differential did not need to be replaced but merely cleaned, which would cost R17,000. This sudden change in diagnosis and the significant cost of the proposed service have raised serious concerns for me about the integrity of the advice I am receiving.

Initially, I was quoted an amount ranging from R22,000 to R24,000 for the repair. Since then, it has been 4 days (since Monday), and no work has been undertaken on my vehicle. Your team has informed me that no repairs will be conducted until I pay the R17,000 fee. This delay and the conflicting information have led me to question whether I am being subjected to unfair treatment or a potential ****.