Terrible Service and clueless staff! I wont use VW Lindsay Saker ever again

I received a call from someone from Lindsay Saker Alberton on the 06/09/2023, reminding me that my VW Polo is due for a service - even though my maintenance plan has expired. When I told the lady this and gave my mileage to her, she insisted that my maintenance plan is still active that I need to book my car in for service. Towards the end of the call she then "realizes" that my maintenance plan no is longer active(which is what I initially told her) and then tells me that I need to pay for the car service myself. I do have the cash available to service my car, but after terrible service like this from a clueless woman who has NO idea how to do her job, I will NOT use Lindsay Saker Alberton ever again to service my car!

Cheers!