Terrible Service

Today, I booked my car in the Fourways VW dealership and specifically asked them to please pick me up at work at 3 as I had a Dr. appointment at 4 and I even asked that if they cannot they should let me know as I can make alternate arrangements. I was assusred this would be done only to be picked up at work at 4:25 after fussing and calling to confirm, even when I told them that I was pressed for time the representative did not seem bothered by this and I felt like I was a pest in his life.The driver came to pick me up at 4:25 and did not even apologise for being late only offering me a lame exuse that the dealership only has 3 drivers, who's problem is that if they are understaffed. It then took us an hour to get to fourways from Sunninghill and when I got there it took an 30minutes for the service consultant to assist me, I literally left the dealership at 6:10, having not only missed my Dr. appointment but feeling like an idiot for having trusted that stupid place. To top it all off the sales consulted couldn't be bothered by this and I noticed when I got to the car that my service book hadn't even been stamped and I had to run after him and ensure he does this (his job).