Terrible service

I was sold a 2 year service package by the service consultant Steven last year (2024).. On Thursday (13/02/2025) I took the car for its 2nd service which was the WORST EXPERIENCE. The shuttle service dropped me off in the morning but in the after I had to find my own way back to the dealership as Stephen called me at 17:30 "Are you coming to pick up your car?"

Then on Friday (1402/2025) a colleague pointed out to me that the car was leaking.. We then established it was the coolant. Then on Saturday morning, the engine coolant warning light came on. Now I must run around after them to solve the issues with the car