LB
Lucinda B

1 reviews | Active since Mar 2022

07 Mar 2022, 10:02

Stay away - non existent customer service

Purchased a new Tiguan in November 2021 - vehicle had to go back 2 times to fix items already checked during the PDI - obviously not done, or done really poorly. Purchased a new Polo February 2022 - car went back 2 days later - again PDI items not done, but worst still, there is a need for a replacement of a part. This dealership has made zero effort to smooth the situation over - blames VW South Africa. In both instances it has been reinforced that customer satisfaction is last on their list of KPI's, with sales targets top of the list. Stay away at all costs - the poor service will leave you frustrated, while they carry on with business as usual.

0
Replies (1)
Motus VW
Motus VW's reply07 Mar 2022, 11:42
Official
Hi Lucinda. 
We do once again apologise for the frustrations incurred. As has been communicated to you, your Polo will be delivered this afternoon.
Thank you for your patience.